Returns & Refunds

7-Day Easy Returns

We want you to love every piece from ZAVÉLIA. If something doesn’t work out, you can request a return within 7 days of delivery.

Eligibility for Returns

To be eligible for a return, items must be:

• Unused and in their original condition
• In original packaging with all tags attached
• Free from damage caused by misuse, wear, or accidental handling

Beauty and personal care products can only be returned if the packaging is sealed and unopened, for hygiene reasons.

How to Initiate a Return

1. Message us on WhatsApp at +91 90632 66307 with your order reference and reason for return.
2. We will review your request and share return shipping instructions within 24 hours.
3. Once we receive and inspect the returned item, we will process your refund or exchange.

Refund Process

• Refunds are processed within 5–7 business days of receiving and inspecting the returned item.
• Refunds will be issued to the original payment method used for the order.
• Original shipping charges are non-refundable unless the return is due to a defect or error on our part.

Exchanges

We currently do not offer direct exchanges. Please return the original item and place a new order for your preferred product.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately with photos of the product and packaging. We will arrange a replacement or full refund, including return shipping costs.

Need Help?

Reach out to us via WhatsApp at +91 90632 66307 or email adityavardhan394@gmail.com. We’re here to help.